</p> <p> </p> <p>Head office departments
<h2>How we collect and use your personal information</h2>
<In order to provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
<Other than the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligation, enforce the applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
<h3>The personal information we collect</h3>
<The types of personal information we obtain about you depend on how you interact with our site and use our services. When we use the term "personal information", we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
<h3>Information we collect directly from you</h3>
</p> <p>Information you submit to us directly through our services may include:</p> <p>Information you submit to us directly through our services may include.
<li><strong>Basic contact information</strong>, including your name, address, phone number and email address.</li>
<li><strong>Order information</strong>, including your name, billing address, shipping address, payment confirmation, email address and phone number.</li>
<li><strong>Account information</strong>, including your username, password and security questions.</li>
<li><strong>Purchase information</strong>, including items you've viewed, put in your cart, or added to your wish list.</li>
<li><strong>Customer support information</strong>, including information you choose to include in communications with us, for example, when you send a message through the services.</li>
<Some features of the services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.
<h3>Information we collect through cookies</h3>
<h3>Information we obtain from third parties</h3>
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:</p> <p class="spip">the audiovisual and communications industry.
<li>Companies that support our site and services, such as Shopify.</li>
<li>Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to fulfill the contract we have with you.</li>
<li>When you visit our site, open or click on emails we send you, or interact with our services or advertisements, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.</li>
<h3>How we use your personal information</h3>
<We use your personal information to provide you with the services to fulfill our contract with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, to arrange shipping, facilitate returns and exchanges and to allow you to post comments.
<li><strong>Marketing and advertising</strong> We use your personal information for marketing and promotional purposes, including to send you marketing, advertising and promotional communications by e-mail, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor services and advertising on our site and other websites.
<li><strong>Security and fraud prevention</strong> We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the services and open an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access data with anyone. If you believe your account has been compromised, please contact us immediately.
<li><strong>Communicating with you</strong> We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to listen to you, provide you with efficient services and maintain our business relationship with you.</li>
<Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking cookies may have a negative impact on your user experience and may cause some of the services, including certain general features and functionality, to operate incorrectly or no longer be available. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.
<h2>How we disclose personal information</h2>
<li>With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).</li>
<li>With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
<li>When you direct, request or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.</li>
<li>With our affiliates or others within our group, in our legitimate interest in running a successful business.</li>
<li>In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.</li>
We have, over the past 12 months, disclosed the following categories of personal information and sensitive personal information (marked with an *) about users for the purposes described above in <em>"How we collect and use your personal information"</em> and <em>"How we disclose personal information"</em>:</p> <p>.
<li>Identifiers such as basic contact details and certain order and account information</li>.
<li>Business information such as ordering, purchasing and customer support information</li>.
<li>Internet or similar network activity, such as usage data</li>.
<li>Vendors and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)</li>
<li>Sales and marketing partners</li>
</p> <p>We do not use or disclose sensitive personal information to infer characteristics about you.
<p><br>User-generated content<br></p> <p>This is user-generated content<br><p>.
<The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and accessible by anyone.
<We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that the parties who have access to such information will respect your privacy or ensure its security. We are not responsible for the confidentiality or security of any information you make available to the public, or for the accuracy, use or misuse of any information you disclose or receive from third parties.
<h2>Third-party websites and links</h2>
<Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not warrant and are not responsible for the privacy or security of such sites, or the accuracy, completeness or reliability of any information found there. Information you provide on public or semi-public sites, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to its use by us or any third party. The inclusion of such links does not, in itself, imply endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.
<The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with his or her personal information, you may contact us using the contact information listed below to request that it be deleted.
<h2>Security and retention of your information</h2>
<Please note that no security measure is perfect or impenetrable and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
</p> <p>The length of time we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
<h2>Your rights and choices</h2>
<Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, they may only apply in certain circumstances and, in some cases, we may reject your request as permitted by law.
<li><strong>Right of access</strong> You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.</li>
<li><strong>Right of deletion</strong> You may have the right to request that we delete the personal information we hold about you.</li>
<li><strong>Right of rectification</strong> You may have the right to request that we correct inaccurate personal information we hold about you.</li>
<li><strong>Right of portability</strong> You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.</li>
<li><strong>Restriction of processing:</strong> You may have the right to ask us to stop or restrict our processing of personal information.</li>
<li><strong>Withdrawal of consent:</strong> Where we rely on consent to process your personal information, you may have the right to withdraw that consent.</li>
<li><strong>Appeal:</strong> You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our refusal.</li>
<li><strong>Managing communication preferences:</strong> We may send you promotional emails, and you can choose to stop receiving them at any time by using the unsubscribe option displayed in the emails we send you. If you unsubscribe, we may continue to send you non-promotional emails, such as those regarding your account or orders you have placed.
<You may exercise any of these rights at the location indicated on our site or by contacting us using the contact details provided below.
<We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your e-mail address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an agent authorized to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask them to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits set by the applicable legislation.
</p> <p> </p> <p>Head office departments
</p> <p>If you have any complaints about the way we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority.</p> <p>The local data protection authority's response to your complaint is as follows.
<Please note that we may transfer, store and process your personal information outside the country in which you live, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
<If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK Competent Authority, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.